Tucson Celebrates Opening Comcast Customer Resource Center Headquarters

May 4, 2016

Comcast project repurposed 170,000 square foot mall into office space and created 700 customer service jobs. 

A 170,000 SF two-story former mall and furniture store is now the new headquarters for Comcast’s Customer Resource Center. The occasion was marked by a public ribbon-cutting ceremony on May 4th.

The new headquarters currently employs 700 Tucsonans and aims to support Comcast’s strategic effort to “reinvent the customer experience.” The company now offers assistance 24/7. In addition to bilingual phone representatives the company also employs English and Spanish-speaking employees specializing in social media so customers can resolve technical and billing issues via Twitter and Facebook.

This project is a prime example of repurposing distressed properties, a trend that continues to prove a viable option for commercial real estate industry. A once outdated movie theater is now a state-of-the-art training facility. Today, what was once a furniture store show room and vacant building for five years is now home to one of the largest cable-providers in the country.

Jokake provided complete design assistance and construction services on this project. The five-month construction schedule was especially aggressive. The entire interior of the space was demolished to make way for new furniture, fixtures and a new function. The space is an open office environment and includes large training rooms, conference rooms, a full cafeteria, and a fitness center. Approximately 25,000 SF was converted into short-term space, allowing Comcast to temporarily occupy the space and begin servicing customers while Jokake built-out the remaining 145,000 SF for permanent occupancy.